1. Definitions
  • “Riad Soumaya” refers to the accommodation in Morocco, consisting of four rooms.
  • “Guest” refers to the person or persons making the reservation and staying at Riad Soumaya.
  • “Deposit” refers to the advance payment of 50% of the total reservation amount.
  • “Balance” refers to the remaining amount of the reservation, which must be paid two weeks prior to departure.
2. Reservations and Payments
  • A reservation is only final upon receipt of the de posit, being 50% of the total reservation amount.
  • The deposit must be paid within 7 days of the reservation confirmation.
  • The balance of the reservation must be paid no later than two weeks before departure.
  • If the balance is not paid within the specified period, we reserve the right to cancel the reservation without refunding the deposit.
3. Cancellation
  • Cancellation of the reservation is only possible through travel insurance.
  • We will provide the necessary documents to submit the cancellation to the travel insurance.
  • Refunds are exclusively handled through the travel insurance and not by Riad Soumaya itself.
4. Stay
  • Check – in is possible from 2:00 PM on the day of arrival.
  • Check – out must be done before 11:00 AM on the day of departure.
  • Smoking is not allowed in the rooms and common areas of Riad Soumaya.
  • Pets are not allowed, unless otherwise agreed upon.
5. Liability
  • Riad Soumaya is not liable for loss, theft, or damage to the guest’s property.
  • The guest is responsible for any damage caused to Riad Soumaya during their stay and will be held liable for the costs of repair or replacement.
6. Force Majeure
  • Riad Soumaya is not liable for failure to fulfill obligations due to force majeure, such as but not limited to natural disasters, war, strikes, or other unforeseen circumstances beyond the control of Riad Soumaya.
7. Privacy
  • All personal data of the guest is treated confidentially and only used for the processing of the reservation and the stay at Riad Soumaya.
8. Applicable Law
  • These terms and conditions are governed by Moroccan law.
  • Disputes arising from this agreement will be submitted to the competent court in Morocco.
9. Additional Policies
  • Smoking is only allowed outside.
  • Pets are not allowed.

By making a reservation at Riad Soumaya, the guest agrees to these terms and conditions.

Contact Information
Riad Soumaya
SARL Tassoum